Complaint Procedure

We want to give you the best service. However, if at any point you become unhappy or concerned about the service, we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take a complaint to the Legal ombudsman:

• Within 6 months of receiving a final response to your complaint

And

• No more than 6 years from the date of Act/Omission; or
• No more than three years from when yo9u should reasonably have known there was a cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 03005 550 333 between 09:00 – 17:00
E-mail: enquiries@legalombudsman.org.uk

Legal Ombudsman P O Box
6806, Wolverhampton
WV1 9WJ

What we can help you with here at Sharratts

Our specialist team offer practical and clear advice on all family related matters.

icon book appointment

Book an Appointment

Booking an appointment couldn’t easier:-
call us, email us
or book online.

Book an Appointment

icon make payment

Make a Payment

We invoice on a monthly basis and payment can be made in the office or by telephone or online.

Make a Payment

icon chat online

Chat Online

If you cannot make it to our offices or just have a general query, contact us via the online chat stop.

Chat Online

Call us on 01902 759 500 or email on info@sharratts.com to see how we can help your family situation

accredited children logo accredited family logo  resolution logo Solicitors Regulation Authority

© 2020 Sharratts Solicitors Ltd. All Rights Reserved | Complaint Procedure
Authorised and regulated by SRA Standards and Regulations. SRA No: 450749. VAT No: 850109357
A Specialist Quality Mark Holder Contracted with the Legal Aid Agency.

Web Design by Make it Seen Media

Menu